Last Updated
Privacy Policy
Effective Date: December 12, 2025
1. Introduction
MyTiles ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our website, you consent to the data practices described in this policy.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out contact forms or request quotes
- Submit price match requests
- Upload files or images
- Communicate with us via email or phone
- Subscribe to our newsletter (if applicable)
This information may include: name, email address, phone number, postal address, project details, budget information, and any other information you choose to provide.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Device identifiers
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer service
- Process and fulfill your service requests
- Send you quotes and project information
- Communicate with you about our services
- Improve our website and services
- Analyze website usage and trends
- Comply with legal obligations
- Protect against fraud and unauthorized access
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties.
We may share your information only in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our customers, provided they agree to keep this information confidential.
- Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with your explicit consent.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Objection: Object to processing of your personal information
- Data Portability: Request transfer of your data to another service
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files stored on your device when you visit a website.
Types of Cookies We Use
- Essential Cookies: These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website.
- Analytics Cookies: We use analytics cookies to understand how visitors interact with our website. These cookies help us improve our website's performance and user experience.
- Functional Cookies: These cookies allow the website to remember choices you make and provide enhanced, personalized features.
Managing Cookies
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. Most web browsers allow you to control cookies through their settings preferences.
For more information about cookies and how to manage them, visit www.allaboutcookies.org.
8. Google Services and Compliance
Our website may use Google services, including but not limited to:
- Google Analytics for website analytics
- Google Fonts for typography
- Vercel Analytics for performance monitoring
We comply with Google's requirements for data handling and user privacy. For more information about how Google uses data, please visit Google's Privacy Policy.
9. GDPR Compliance (European Users)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). We process your personal data based on legitimate interests, contractual necessity, and your consent. You have the right to lodge a complaint with a supervisory authority if you believe we have violated your data protection rights.
10. CCPA Compliance (California Users)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. As stated above, we do not sell your personal information.
11. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.
12. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.
14. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: